Unsatisfied w/ Paul C. Buff Quality Control
Well, sorta. I’m very pleased with the quality of light that the products produce. However, I’ve had some issues with the defective and broken products (and I’ve only been a customer for less than 2 months).
X1600 – modeling lamp didn’t work. PCB sent me a replacement.
Diffusion sock (beauty dish) – elastic band broke the first time I tried to put it on (and no, I didn’t overstretch it). PCB sent me a replacement.
Inner diffusional panel (giant softbox) – 2/4 buttons broke off. I will be calling PCB tomorrow for a replacement. Edit: They are sending me a replacement (free of charge) via USPS First Class. It should be here by the weekend. Thank goodness for their customer service, or I’d be one very upset customer! Edit: received it yesterday, which is great. I just wish I didn’t have to get a new one to begin with.
I am very pleased with the quality of light that the above mentioned products provide. I just wish I could use everything as it was intended. So far I am very pleased with their customer service, but there is some serious quality control issues over at PCB. Then again, these are budget strobes and accessories (relative to other brands). As the saying goes, you get what you pay for. Luckily, their customer service has been outstanding thus far. I don’t think PCB would be nearly as successful if it weren’t for their customer service.
/rant.